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Terms & Conditions
Introduction
These Terms and Conditions govern your use of the Mishtanna website and all related services, including but not limited to browsing, ordering, and interacting with content. By accessing or using our services, you agree to be bound by these Terms and Conditions in full. If you do not agree to abide by all the provisions of these Terms and Conditions, you must not use our services.
Use of Website
Mishtanna grants you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of this website. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
Ordering and Payment
When you place an order with Mishtanna, you agree to provide accurate and complete information about yourself. All orders are subject to availability and confirmation of the order price. Payment for your order is processed securely through our trusted payment gateway.
Delivery
Mishtanna aims to deliver orders within the stipulated time frame. However, delivery times may vary depending on factors such as location and availability. We are not liable for any delays or issues arising during the delivery process.
Returns and Refunds
We take pride in the quality of our products. If you are not satisfied with your purchase, please contact us within 1st day of receiving your order to arrange for a return or exchange. Refunds will be issued upon receipt and inspection of the returned item.
Intellectual Property
All content included on this website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Mishtanna or its content suppliers and protected by international copyright laws.
Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and disclose information about you when you use our services.
Changes to Terms and Conditions
Mishtanna reserves the right to amend these Terms and Conditions at any time without notice. It is your responsibility to review these Terms and Conditions periodically for changes. Your continued use of our services following the posting of changes will constitute your acceptance of such changes.
Gift Voucher Terms and Conditions
Gift Vouchers are available for customers with a bill amount of ₹300 and above.
Gift Voucher Values Based on Bill Amount:
For a bill of ₹300 - Gift voucher of ₹25
For a bill of ₹500 - Gift voucher of ₹40
For a bill of ₹750 - Gift voucher of ₹50
For a bill of ₹1000 - Gift voucher of ₹80
For a bill of ₹1500 - Gift voucher of ₹120
For a bill of ₹2000 - Gift voucher of ₹160
Voucher Redemption Conditions:
To redeem vouchers of ₹25, ₹40, ₹50, or ₹80, a minimum bill of ₹150 is required on
the next purchase.
For a ₹120 voucher, a minimum bill of ₹650 is required to redeem.
For a ₹160 voucher, a minimum bill of ₹750 is required to redeem.
Example: If a customer makes a purchase of ₹150, they can redeem a ₹25 voucher. If the bill
amount is ₹350, they will receive a ₹25 discount and another ₹25 voucher for future use. All
vouchers must be redeemed within 30 days of issuance.
Gift Voucher Values Based on Bill Amount:
For a bill of ₹300 - Gift voucher of ₹25
For a bill of ₹500 - Gift voucher of ₹40
For a bill of ₹750 - Gift voucher of ₹50
For a bill of ₹1000 - Gift voucher of ₹80
For a bill of ₹1500 - Gift voucher of ₹120
For a bill of ₹2000 - Gift voucher of ₹160
Voucher Redemption Conditions:
To redeem vouchers of ₹25, ₹40, ₹50, or ₹80, a minimum bill of ₹150 is required on
the next purchase.
For a ₹120 voucher, a minimum bill of ₹650 is required to redeem.
For a ₹160 voucher, a minimum bill of ₹750 is required to redeem.
Example: If a customer makes a purchase of ₹150, they can redeem a ₹25 voucher. If the bill
amount is ₹350, they will receive a ₹25 discount and another ₹25 voucher for future use. All
vouchers must be redeemed within 30 days of issuance.
Gift Card Terms and Conditions
- Gift cards must be redeemed in a single transaction. Partial redemption is not permitted.
- The full gift card balance must be used at once; any unused balance will not carry over.
- Once a gift card is redeemed online, it cannot be redeemed offline, and vice versa.
This wording emphasizes clarity and ensures customers understand the requirement for one-time redemption.
We’re pleased to introduce a new policy for our Gift Hamper Boxes:
Gift Box T&C
1. **Complimentary Gift Hamper Box (Packaging Material)**:
- For customers with a total bill of ₹750 or more (including all products such as sweets, snacks, etc.), one Gift Hamper Box (Packaging Material) will be provided as a complimentary item.
- This offer is limited to one complimentary box per eligible transaction.
2. **Additional Gift Hampers (Packaging Material)**:
- If a customer requests an additional Gift Hamper Box (Packaging Material), it will be available for purchase as an add-on.
This policy ensures our valued customers receive a special experience with every purchase.
- For customers with a total bill of ₹750 or more (including all products such as sweets, snacks, etc.), one Gift Hamper Box (Packaging Material) will be provided as a complimentary item.
- This offer is limited to one complimentary box per eligible transaction.
2. **Additional Gift Hampers (Packaging Material)**:
- If a customer requests an additional Gift Hamper Box (Packaging Material), it will be available for purchase as an add-on.
This policy ensures our valued customers receive a special experience with every purchase.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at bengalsweetsnbakers@mishtanna.in or 9088776868.